Online Application Help

Welcome to the New Hope Career's site Information and Help section

To return to the Careers section, please click here.

Below is a list of common tasks relating to the website. Under each task, you will see further information relating to that area. The information provided should be able to assist you when using New Hope Careers. If not, please review the 'Further help and information' section of this page.

Help Topics

How do I join or become a member of the Careers site?

If you wish to join the New Hope Careers website, please visit the 'Sign Up' section of this site. You can join the website at anytime - which will allow you to log in and quickly apply for any positions suitable to your skills and experience. Your membership to this site is governed by our Privacy Policy (available from New Hope Coal's website).

To join, simply click here and follow the 'wizard'. You will be asked to enter contact information related to yourself which can be used for any position application you make to New Hope Coal. Some fields marked with an asterix (*) are required fields and must be completed prior to moving into the next stage of the signup process. If you miss a field that is required, the website will alert you and ask you to complete the required field.

By signing up, you are not applying for a position, you are simply registering and saving your contact details for when a suitable position is advertised for you to apply for.

What if there are no positions currently being advertised that I would like to apply for?

Due to the high volume of interest we receive in our operations, we are unable to accept resumes to hold on file on a general basis. Please visit our website periodically until a position is advertised that interests you to apply for.

How do I apply for a position online?

Visit our Available Positions website to review our available roles. From here, you can apply by clicking the "Apply" link. Our website will ask for you to provide information that is important for us to understand you better. Please remember that when asked to provide a resume; please only upload one resume file. There is no need to provide a covering letter with your application.

How do I check on the status of my application?

Each recruitment process is different and as such the time taken for each recruitment process can change. In order for you to remain up to date, you have the ability to visit our Recruitment Website and visit the 'Your Applications' page where you have the ability to review your outstanding applications and their relevant statuses.

New Hope generally communicate with our job applicants by email so please check your email inbox regularly.

I have forgotten my username and/or password. How do I reset it?

A 'wizard' is available for use on this site that will help you in returning your password. Simply put, your username is the email address that you used to sign up to the website with when you became a member. if you have recently chaged your email address, try using your previous email address as your username. Your password can be retrieved by clicking here and completing the required information into the fields. The website will be send to you an email supplying your password to the email address supplied during sign up.


What if I want to talk to somebody about my application or a particular position?

The best way of contacting the Human Resource Team is by email. Our email address is recruitment@newhopecoal.com.au and your email can be responded to by the most appropriate member of the Human Resources team.

You are able to contact the Human Resource team on (07) 3418 0588. If we are unable to assist you when you call, you will have the ability to leave a message and a member of the HR team can return your call if appropriate.


Further help and information

If you are unable to find the answers you are looking for in this help section, please feel free to contact the Human Resources Team at New Hope by email on recruitment@newhopecoal.com.au being sure to include all of the relevant information to enable us to answer your question or help you with your enquiry.